With clearly arranged analyses and continuous statistics on the individual services or product, you can take quick and correct decisions.
The application – the heart of the entire Feedback – allows people to evaluate the services, view products or any other information about the company. The customer's experience can be kept in a tablet kiosk, on a website, sent by a text message or a QR code. A small reward awaits the customers anywhere.
Our tablet kiosks look great, but they will attract the customers especially with their contents. Besides a questionnaire for the feedback, you can offer information about new features, current events, benefits or products.
The Feedback service is run by a team of experienced consultants who will help you with initial setup of the system from a suitable location of the kiosk up to selection of questions in the questionnaire. They will assist with usage of the service, its calibration and evaluation of the data as well as implementation of innovative suggestions.
If you give your customers a chance to comment on a situation involving a complaint, the feedback will remain private. This means you won't need to worry about other customers' awareness of the problem.
Mystery Shopping can be quite expensive. Moreover, you can never be sure that it is well implemented. Compared with Mystery Shopping, investment in the SatisPoll Feedback service is much more efficient for its quality and coverage.
We will increase the feedback using an attractive kiosk and other methods. Consequently, you will obtain a more accurate and current image of the state of your services.
Thanks to automatic notifications, you can react quickly and flexibly to a complaint. Instant and appropriate response to negative feedback will help improve brand perception as a whole.
The SatisPoll Feedback service is primarily an online application. Therefore, it allows you to collect data from multiple branches, outlets or shops.
We will help you get a better overview of how your business is doing. It will be easy for you to understand the reports and you will be able to use them to make quick decisions.
We will set up the whole concept so that you can immediately start to evaluate and continuously obtain correct results. But our work doesn't end there. We will advise you how to evaluate the data correctly and how to put the ideas and improvements into practice.
We will help you to properly set up feedback essential for obtaining ISO certification
We will help you set up collection of feedback essential for obtaining ISO certification
We will set up regular, easy-to-read reporting and help you evaluate it
We will provide expert consultancy throughout the entire project